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As a leader in the Healthcare Staffing Industry, Titan Medical Group is currently looking for an experienced Client Service Specialist. The ideal candidate will be energetic, self-motivated, and committed to growing a long-term career. This position is Omaha-based.
JOB SUMMARY
Provides the overall clerical functions for the company including travel employee references, telephones, assisting recruiters and travelers, greeting and directing visitors and other miscellaneous duties as assigned.
ESSENTIAL JOB FUNCTIONS
The job functions listed below represent the essential job duties and responsibilities of the above-listed position.
• Completes all Reference Checks on Travel staff, routes to Account Manager in a timely fashion.
• Assists with travel and housing-related paperwork relating to the travel staff including but not limited to making travel, housing, furniture, and rental car arrangements and conducting research into best options.
• Acts as backup for Client Service Representatives when needed.
• Participates in Client Services Division administrative function, including but not limited to filing, answering phones, routing faxes, ordering office supplies, and other related functions as appropriate.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory duties.
CONFIDENTIAL INFORMATION
• This position has access to and must maintain the confidentiality of the company including its clients, employees, and vendor information.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have strong verbal and written communication skills including the ability to write clearly, correctly, and concisely. Ability to read and interpret documents such as company policy, operating instructions, and procedural manuals.
• Ability to communicate professionally while on the telephone and in person.
• Skills in operating a PC including basic to intermediate levels of Microsoft Office Suite.
EDUCATION AND EXPERIENCE
• One to two years of administrative support experience, preferably in travel, housing, or staffing areas.
• One to two years multi-line telephone experience preferred.
• One to two years of customer service experience.

Job Title: Clinical Liaison
About Us:
Titan Medical Group is a dynamic healthcare staffing agency dedicated to connecting skilled healthcare professionals with top-tier healthcare facilities nationwide. We prioritize quality patient care, clinical excellence, and a supportive culture for our healthcare travelers. We are currently seeking a passionate and experienced Clinical Liaison to join our team and play a vital role in maintaining clinical excellence across our staffing solutions.
Position Overview:
The Clinical Liaison serves as the critical link between our healthcare travelers, clients, and internal leadership. This role is responsible for ensuring clinical compliance, coaching, and guiding healthcare professionals, and driving quality initiatives. The ideal candidate will possess an LPN degree or higher, have substantial experience in long-term care (LTC), and demonstrate strong leadership and coaching abilities.
Key Responsibilities:
• Address and provide guidance/resolution of clinical issues with healthcare travelers and clients.
• Ensure that policies, procedures, and best practices are followed to promote the safety and well-being of healthcare travelers and patients.
• Maintain compliance with JCAHO, CMS, individual state regulations, and client-specific clinical practices.
• Collaborate with leadership and multidisciplinary teams to manage and evaluate risk and implement processes to improve outcomes.
• Track and analyze trends of clinical issues for ongoing performance improvement.
• Conduct surveys addressing performance issues, client satisfaction, and traveler satisfaction to ensure high standards of quality.
• Contribute to the development and implementation of policies and process improvement initiatives to support business success, positive workplace culture, and exceptional care delivery.
• Maintain and update healthcare skills checklists for accuracy and relevancy.
• Create and update job descriptions for healthcare professionals to reflect evolving role expectations.
• Perform skillset evaluations, pre-screen interviews, resume reviews, and clinical coaching to ensure top-tier talent and optimal job matches.
• Provide education and training on industry standards and specific healthcare modalities to support high-performance outcomes.
• Coach and mentor CNAs and LPNs in best practices and problem resolution, fostering professional growth and excellence.
Requirements:
• Active, unencumbered license (Required).
• LPN degree or higher, with work experience in direct patient care (Required).
• Minimum of 5 years of experience in a Long-Term Care (LTC) setting.
• At least 2 years of management or leadership experience.
• In-depth knowledge of Joint Commission standards.
• Experience in collaboration and implementation of quality/performance improvement plans.
• Strong interpersonal and communication skills, with the ability to effectively coach and mentor clinical staff.
• Ability to thrive in a fast-paced, collaborative environment.

Join Titan Medical Group – Your Next Step in Healthcare Recruiting!

As a leader in the healthcare staffing industry, Titan Medical Group, based in Omaha, NE, is committed to connecting healthcare professionals with rewarding career opportunities nationwide. We’re proud of our award-winning workplace culture, having been recognized as both the Best Overall Workplace and Best Workplace for Women.

We’re currently expanding our team and looking for passionate, driven individuals to join us as Medical Recruiters.

What You’ll Do:

Recruit and place healthcare professionals through phone-based outreach.
Build and maintain lasting relationships with candidates.
Leverage recruitment tools and technology to enhance efficiency.
Collaborate with an energetic team to achieve recruitment goals and performance metrics.
What We’re Looking For:

A strong sense of self-drive, motivation, integrity, and commitment.
Sales experience is a plus – especially in a fast-paced, goal-oriented environment.
Exceptional verbal and written communication skills.
Solid decision-making and organizational abilities.
A team player with the ability to build relationships and ask insightful, probing questions.
Comfortable working independently and as part of a collaborative team.
If you’re ready to make an impact in a dynamic, people-focused environment, we’d love to hear from you.
Apply today and take the next step in your healthcare recruiting career with Titan Medical Group!

Job Type: Full-time

Pay: $45,000.00 – $106,999.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:

8 hour shift
Monday to Friday
Ability to Commute:

Omaha, NE 68118